Hilton Hotels Informative - Tired Of One Time Incidents Being In Reviews
I've been reading several of these reviews on Hilton and I have to say...
Several of the complaints are one time incidences that shouldn't be put forth against the brand as a whole. ANY hotel chain you stay at will have most of these same complaints... ( housekeeping, customer service, reservation issues etc. )
Yes, I work for a hotel. I work for a Hilton, but I've also worked for Marriot, and I can honestly say, people and their complaints don't change from brand to brand, unless you go to Red Roof Inn... then the people change, but the complaints remain...
There will be a few people who work at the hotels who in all honesty shouldn't be working in Customer Service at all. But look at your own work place. Honestly tell me that you don't have the same issues? Some people are just having a bad day and yes, it shouldn't reflect at work, but how many of you would be complete hypocrites for judging someone's attitude at their work place? In all honesty how many of you could come to work, day in and day out, and deal with people screaming at you, and do nothing but SMILE, and TRY your best to take care of their complaints? Especially when the complaint may or may not have anything to do with the person getting screamed at?
I can honestly say I am a Jack of all trades in the Hotel industry, I work Front Desk primarily, but I am also on call for Kitchen and Housekeeping.I have worked in EVERY department of EVERY hotel that I have worked at. We all try our BEST to make every guest happy, but in all honesty it is truly impossible, short of coating everything in their room in gold, getting a medical team to come and sterilize EVERY room EVERY SINGLE DAY, and then giving them away for free. Which, lets be honest here.. isn't going to happen.
Bad things are going to happen. Some people aren't going to be happy. That's just life. It's not perfect. Hotels and their staff aren't any different. If you really want somewhere to stay, where you can really have reason to complain, go the $20 a night hotel on the other side of town. I suggest sleeping with your lights on, with your wallet and a sharp object under your pillow... oh.. and don't even bother locking your car.. it won't do any good. K thanx.