GTXpress101 Complaint - Truth in Advertising
WEST CHESTER, OHIO -- I recently purchased a GTXpress101. Through the ordering process the consumer is offered to upgrade their order and receive a GT Xpress 4 chamber Unit for an additional 19.90. By upgrading the order the consumer is under the impression that with the additional 19.90 you will now receive the GT Xpress 101 PLUS the 2nd GT Xpress 101 for free, the recipe books for an additional 9.95 then the GT Xpress 4 chamber unit for the additional 19.90. Your online order confirmation will list all of these products.
However, when you actually receive the order the second GTXpress 101 will not be shipped. It is 'understood' that when you 'upgrade' to the 4 chamber unit you do not then receive the second GT Xpress 101 (this is the smaller unit by the way). The shipping invoice will list all the above products as if they should be shipped but will not have an asterisk by the items not shipped. These are the products that you will have 'paid' for. Are you confused yet? Now either I am as dumb as a rock or I've been hoodwinked.
When I called the company for an explanation I was told to 'focus' on the upgrade. That I received an upgraded model in place of the second 101 even though it is clearly printed on the order confirmation and through the ordering process that the consumer receives all the products that I have listed. I cannot stand dishonesty. It drives me up the wall. Apparently, the customer service folks have been well trained in this area because they will talk you around in circles and try and get you to 'focus' on the fact that you received the upgrade. They will disregard what is actually printed on the confirmation or invoice.
I asked if they were therapists considering that they seemed to be running some sort of 'focus' group. The individual I was speaking to (not from the US but this one could at least speak English) didn't think my remark was funny. I guess no one has a sense of humor anymore because I am not amused at this either.