Sears Complaint - Delivery And Installation Caused Damage To My Home
I purchased a top of the line washer from Sears. The delivery and installation caused damage to my home and Sears is refusing to acknowledge responsibility.
When removing the Sears washer from the kitchen on February 23, 2008, the movers were told in English and Spanish to lift it while moving it through the kitchen door to prevent paint damage. However the movers chose to drag and push the washing machine causing not only paint damage to the threshold but also breaking it. Sears claimed pre-existing fungus damage on the threshold. There is no fungus damage on the part of the broken threshold. The dry rot is on another part of the wood and does not compromise its integrity.
Even if the integrity of the wood were compromised, the threshold would not have broken if the movers were to lift the washer instead of dragging it, as instructed several times. I still have the piece of wood and I am keeping it as evidence. At that time, one mover admitted culpability offering to compensate me with a longer hose for my dryer if I would not complain about the damages, stating that Sears only pays him $10.00 to move an item.
As specified in the installation manual, the movers suppose to attach, but failed to, a U shaped hose form to the discharge hose and tie a beaded tie strap to mitigate the velocity of the water. The hose had to be tied to the discharge drain to prevent leak as the water travels. However, the drain hose leaked causing stucco damage. Initially, Sears sold us a frontload washer. When the problem was brought to their attention, the salesman exchanged it for a top load washer claiming it would discharge water slower. However, the top load machine began spilling water in more voluminous amount causing greater drywall damage.
Later, I learned that the top load washer uses more water than the frontload machine. Thus, the recommendation of the salesman was an error and resulted in greater damage. After returning the washer to Sears, I bought a similar front load Whirlpool washer from Best Buy. (Sears washer are made by Whirlpool.) The installation was perfect; the mover attached a U shaped hose form and tied the beaded tie strap to the hose. There is no leak. Before I bought the washing machine from Sears, my kitchen wall was not damaged and my threshold was not broken. Sears refuses to pay for the damages it caused.