Toy Quest (Manley Toy Quest) Complaint - Faulty Product & Terrible Customer service
PORTLAND, OREGON -- We purchased an inflatable water slide (Banzai "Side Winder") in July of 2008 for a summer toy for our children. The vendor, Toys R Us, promised us that the product was guaranteed by the manufacturer. When the product failed within two weeks, Manley/ToyQuest denied our request for a replacement. They told us we "might" be eligible for a replacement in the summer of 2009. We sought help from Toys R Us, but they refused any responsibility. Finally we went to the credit card company, who after looking into it, determined that both parties were within their rights to lie and not back up their guarantees. Amazing how these big companies can do that to their customers and get away with it.
We were treated poorly and rudely by customer service representative from Manley, and Toys R Us gladly took our money without providing us with any service or guarantee on a faulty product.
Beware of buying anything from Toy Quest and Toys R Us. (We also purchased the extended warranty but it did us no good because the product failed before 30 days.)