Radio Shack Complaint - This Is One Store You Don't Want To Bother With
REIDSVILLE, NORTH CAROLINA -- My mother, who lives in Reidsville, NC recently bought a new Vista computer and wanted to set it up with DSL service. I live in Rock Hill, SC, and had to schedule a trip up on the weekend to get the DSL installed.
I drove up on Friday, 8/22/08 and discovered that her new computer did not come with an Ethernet card. Not a problem, I told her, Radio Shack is just down the street.
We called the store (less than a quarter mile from the house.) I spoke to a very pleasant older man who listened carefully and told me that he had a Netgear 10/100 MBPS PCI ETHERNET card in stock, model FA311 for $25. I took Mom down to pick it up and was back at the house in less than 20 minutes.
We installed the card and then found that the DSL modem could not see it. Visa showed the card as properly installed but could not see the DSL modem. My first thought was to change the cable, so I went down to the store and got another of those. I still couldn't connect. We called AT&T and they felt it could be the modem, and sent another out right away.
It arrived this morning, and Mom connected all the wiring as I'd shown her and started the computer. The DSL still could not see the Ethernet card, and it couldn't see the modem.
Feeling that I might have a bad Ethernet card I called the store. I got a man, (whom I later discovered was the manager) and began to explain the situation. He cut me off and told me that he only sells wireless Ethernet cards. I explained that we had bought the FA311 Netgear card, and it was not wireless. He told me he knew what he carried, and we had not bought it there. (Hold the bus here..we have a receipt.) I tried a couple of times to explain things, with him interrupting to say he couldn't help me, and he cut me off again to say that he didn't have any tech support at the store and couldn't do this. I got angry at this point, and asked for the manager. When he told me he was the manager, he was almost laughing. I told him I would be up on Saturday to bring the card back. He stated "That's too bad, I won't be here on Saturday." I then asked for the owner. He laughed and told me it was Radio Shack.
OK folks. You can see by now I'm upset. I emailed Radio Shack and someone did call me on Saturday 8/30/08. I went over the above facts with them as you see them, and was actually asked if I had been disrespectful to the manager. (?) The final upshot was that I told him AT&T had been out to find there was nothing wrong with the card or DSL, but a wire in the phone box outside. I told the Radio Shack representative who called me that I was willing to forget the whole thing if the manager called me and apologized. He told me he would have the manager call me on Sunday, 8/31/08.
He never called. The Rep called me back and told me that the manager would not be calling as he didn't feel he had been rude or disrespectful and shouldn't have to apologize. (?) Hang on... did I just imagine all this? Ok... here's my 3 cents worth. This particular store will not get my business anymore, and probably shouldn't get yours.