Hilton Hotels Complaint - Our Honeymoon Suite Was Given Away On Us... - Guest Reservations
Guest Reservations - Complaint
ENFIELD, NOVA SCOTIA -- On Saturday August 30, 2008 my wife and I got married. This is where it started I arrived at the Garden Inn early(11am), I was just looking for my room keys because I wouldn't be back to check in until much later in the night seeing how the wedding was during the afternoon and evening. I was declined my keys and told they would be available for us whenever we arrived because our reservation was showing in the system. So when we arrived at 2am to finally check in we found out they had given our HONEYMOON suite away to some German guy under OUR reservation and tried telling us they didn't know what they could do for us because the hotel was full.....
They did end up taking some other ladies room and giving it to us, but we gave up our suite at the hotel we were staying at only because the Hilton had a jacuzzi tub in their suite and the Quality didn't however if I had known how the Hilton Garden Inn acts I would have just stayed with the superb service of the Quality Inn, and I shall from now on.