Old Navy Compliment - Very Impressed! They Paid To Resend Our Order After Our Mistake
My wife recently ordered 2 items from Old Navy's website. They never arrived even though the confirmation from Old Navy said it had been shipped and delivered.
My wife checked the tracking number and found out her package had been delivered to our old address (we recently moved).
It was my wife's mistake, she forgot to update our new address in her profile and did not double check it before confirming the order.
She e-mailed their customer service at 9pm on Labor Day, not expecting a reply until maybe the next day. Within an hour Old Navy had replied that they were re-sending the order at no cost to my wife, and they said don't worry about trying to have the first package sent back!
My wife has been a very loyal customer and an Old Navy credit card account holder for years. She is now a VERY HAPPY loyal customer.