Expedia.com Complaint - Refund Not Yet Received
I had booked a flight to Orlando from Seatac for 7 days due to bad weather the flight was canceled we decided not to go. We asked Alaska Airlines for a refund and received one in two days. We also called Expedia to cancel our car rental so they called Dollar car rental and they waived the $50 cancellation fee. after we returned from our alternate vacation. I noticed my credit card bill had not received a refund for the car rental or the booking fee. I've been calling and asking for a refund (four times now). Average hold time 20 minutes. I've been told were taking care of it.
Fifteen days later and still nothing. I'll update what happens.
----Next day (Sept. 3rd. 2008)
I was told I'd be contacted yesterday... no callback I called back I was told Spencer was working on it right this minute! will call back I'll wait...
----next day (Sept. 4th 2008)
Spencer called me back yesterday and told me the matter was resolved and I will get a full refund.
(might be one of those "The cheque is in the mail" type of things.)
...I'll wait again.
----next next day (Sept 6th) still no refund, I'll update next when I call or when I get my rrefund.
---next week (Sept 12th) still no refund I called and asked what the hold up was after much ado about nothing I was told that Spencer was not working that day, but she contacted the refund department and they said it would take 4 to 6 weeks to get back my refund. I then explained to the call center clerk that if I returned a pair of running shoes I would get credited for that instantly. I don't think they're allowed to hang up on you because I was being very long winded (remaining professional). I told her I would call back twice weekly to see how thing are progressing with the refund.
---Sept 22nd still no refund (maybe I'll copy and paste updates) I was on hold for under 1 minute this time. I asked for Spencer the supervisor. not in today Last time I checked he worked Monday to Friday. This was a relatively short because I'm getting tired of the same old crap.
October 16th Still no refund. I received a letter from my credit card company (CIBC Visa. dividend card) requesting supporting documentation for the services not received. I gave them a call (30 seconds on hold)and explained to them that these negotiations were entirely conducted over the phone. CIBC visa told me that they would credit my account and would let expedia dispute the charge reversal. Hopefully this matter is finally resolved, no thanks to expedia's much less than straight up buisness practices. Thank you CIBC visa!
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