Time Warner Cable Complaint - Service - Digital Phone - Voice Mail
CINCINNATI, OHIO -- I signed up for Digital Phone 3 weeks ago. Had no phone service for 4 days. On the 4th day, 2 hours before tech was to arrive, I received a call from a technician who was able to fully 'port' the phone.
I then went through the process of getting Voice Mail. Didn't work. Called Customer Service and was transferred to 5 different people, relating the story to each along the way, with varying degrees of 'service' from each. Spent 1 hour and 6 minutes on hold in the Technical Group. Hung up and started over. Was told all was fixed and I could set up voice mail in about an hour.
Next day, no voice mail. Spent 2 HOURS on hold (while I read the paper and played video games). Went through Liz, Kellie, Rachel, Heather, Jason, Curtis (who hung up on me almost immediately), Aye (who was very helpful), and Daniel. Was told TW had to wait for Sprint to release my number. (I have never had a Sprint number, but that did not sway them.)
Next day, same routine. Was told all was fixed and I should wait for an hour. No voice mail access. This has gone on for 3 weeks.
Today I was told I am hooked up, but wait for 1/2 hour. I waited an hour just to be sure. No access to voice mail. Called back and was told by Ashley, "Oh, no, that takes about 24 hours to go through."
I miss Cincinnati Bell.