Overstock.com Informative - Buyer Beware - Refurbished Items / Mattresses
GOTHA, FLORIDA -- With Overstock.com, be very careful about what you buy from them. We have purchased several items over the last few weeks - many were based on the consumer reviews on the website and I am not sure they are authentic.
Especially be careful of any "refurbished" items they sell. So far we bought an iRobot Roomba and a Yamaha Audio Receiver that were "refurbished" - neither item works properly and we are now out over $50 in return shipping costs for nothing. I also bought 2 pairs of shoes from them - they sent a tracking number through Fed Ex - one pair of shoes was delivered but their tracking showed both pairs of shoes - now I have to wait for an "investigation" to be credited the $30 for the shoes I never received.
Lastly, DON'T BUY YOUR MATTRESS FROM THEM. They are non-returnable - we purchased a memory foam king size mattress - it was delivered timely, however, it has a "mountain" in the center so unless you sleep in the center of the mattress, you feel like you are falling off the bed - cannot return or exchange it because it has been opened - wouldn't have known about the issue unless I opened it - catch 22. I did also buy bedding supplies - comforter, sheets, pillows - all delivered timely and nice products, but could have probably got the same things at a Marshalls or Ross and known for sure what I was getting. Won't buy from them again because I cannot trust that what I get is in good working condition or what I expect (or that I'll even receive it) and then you are stuck with the return shipping cost.