Fantastic Sams Informative - Fantastic Sams Groton, CT. Route 12 - TERRIBLE!
GROTON, CONNECTICUT -- I've been to this establishment on Route 12 twice now. The first time I got a young girl who barely listened to me and spent time telling me about her much older boyfriend and the parties she goes to. She did not pay attention to the PICTURE I brought WITH ME that I requested my hairstyle be shaped to. Instead, I got a choppy bob. Nothing at all like the picture I brought. This I did not mind so much because the haircut turned out well. However I was upset at the lack of respect and concern for my feelings.
THE SECOND TIME (today) I've gone to the store, I got a very tall, gray haired male named Mark. Mark did not want to listen to -anything- I had to say as he ushered me to the sink while I was trying to talk to him, put a dimes worth of shampoo in the FRONT of my hair and rinsed that. After that he rubbed a dimes worth of conditioner and rinsed MOST OF it out. I tried again to explain to him what cut I wanted and even showed him a picture out of THEIR STORE'S BOOK. Instead he instructed me to sit down and put my head down.
He started cutting right away and made idle chatter about restaurants. Im a good person - I enjoy Mark as a person. But I was there to get THE HAIRCUT I ASKED FOR. I Went in with about 5-6 inches of hair in a messy grown-out bob and had asked for a 4 inch shaped bob. I specifically requested not more than an inch off - which I knew he hadn't heard because he was uninterested in anything I had to say and was trying to hurry up and leave for the day (I found out later when I sat outside to make a phone call and watched him have a 15 minute smoke break, WITH THE MANAGER, exactly until 8 pm and then took off in his car).
When all was said and done and I put my glasses back on - I WAS SHOCKED!!!!!!!! My hair was some sort of blended, librarian style TWO INCH LONG CROP!!! I am mortified!! I decided not to make a scene and said thank you, tipped him way too much and went home hoping I would get better results after styling it. As I was leaving I got bombarded by the manager about how I should dye my hair different colors. Both of these people demanded to know if I was working and what I did for a living. Was that because they wanted to know how much money I was worth? Or how much they could screw up my hair without me caring? My hair is horrible. I am 23 years old and look much, much older. I am going back tomorrow to demand my money back.
Be warned good people of Groton - Fantastic Sams DOES NOT want to hear what you have to say, respect you, or treat you like a person. They only see cigarette breaks, punch out times and Dollar signs. Go to the Hair Company across the street.