Electrolux Complaint - Frigidaire Refrigerator - HA!
FARMINGTON, NEW MEXICO -- Boy do I wish I had found this site before I spent over $500 for a new refrigerator WITH the extended warranty which was to replace my 30 year old refrigerator that was still working, just old. Purchase was made on April 4, 2008, went out 2 weeks later. I called and called with the 24 hr promise being repeated every time. I also got the response to please allow 72 for the fulfillment of the 24 hr. promise.
Finally a repairman came out who told us that this problem was very common with these units and would probably happen again (defrosting system no good, won't defrost=won't cool). He also said the Electrolux warranty repair was not a priority job as they would not pay the service company full price for repairs. In other words, I would be worked in as they could between real customers.
First time he came to replace the part he just called me and said he was at my house, I was in town picking up my kids from school and he couldn't wait. Brought the part out to replace again on May 20th, (notice this is over a month later) as I was leaving the house to make my father's funeral arrangements who had passed 2 days prior. We told him he should have called first, please reschedule. Well, he reported he didn't like the way we treated him so... Now it is September and I am again dealing with the 24 hr guarantee. HA! By the way, they told me they had a note that I was called on July 24th but the phone was busy and they had no obligation to call the other number I gave them, nor did they have to call back. It is my responsibility to stay by the phone and keep the line open while awaiting their call, so they concluded that they had fulfilled their commitment.
At this point I NEVER want another one of their products in my home and I don't want repair, I want my money back but alas, the replacement extended warranty doesn't go into effect until AFTER the manufacturers warranty ends. DO NOT, I repeat, DO NOT EVER buy an Electrolux product. Customer Service? Customer Delay. I think they are hoping we will give up, junk the thing and just write it off as lesson learned. The other postings here just confirm this suspicion.
By the way, my normal service people who are wonderful, refuse to work on this product. That gives me another hint as to the quality of product.
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