Capital One Complaint - Do Not Rely On This Card !!
**** WARNING **** To all Capital One credit card holders:
If you travel more than 200 miles from home, make absolutely sure that you TAKE A 2nd CREDIT CARD WITH YOU. Even if you call Capital One and tell them that you will be out of town, IT WILL NOT MATTER ! They will SHUTDOWN YOUR CARD and change your credit card number as quickly as you are reading this message.
This has happened to our family twice in the last week. My wife and I were traveling to New York city, approx. 250 miles from home. After the second transaction, Capital One shutdown our card and changed the card number. Since this is done automatically by computers, there is no one with enough authority at Capital One to unlock your account. You will be out of luck and since your credit card number has subsequently been changed, you will now have a useless card. Good luck with a huge hotel bill !!
This also happened to my daughter who is traveling in Europe. Before she left, SHE CALLED Capital One and told them EXACTLY the dates and places she would be visiting. IT DIDN'T MATTER. As she was making a purchase in Europe, her charges were denied, her account locked, and her number changed. After further investigation, Capital One told us that they had no record of my daughter calling to inform them of her trip. This was a Complete Lie, because I was on the other end of the phone when my daughter called and told them.
IF YOU ARE TRAVELING OVERSEAS, MAKE SURE TO TAKE ANOTHER CREDIT CARD WITH YOU ! Better yet, leave the Capital One card at home. You, or your kids, will be stranded without the use of your Capital One credit card. Be Warned.
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