Time Warner Informative - Time Warner Cable's Local Franchising Authority
CENTRAL, TEXAS -- Recently, I tried repeatedly to get Time Warner Cable of Central Texas to tell me the name of their local franchising authority. This is to where complaints about Time Warner Cable need to be directed. Over and over, Time Warner either refused to tell me or fed me false information. As a result, I wrote to the State Representative from Austin, Texas for help. Here is his response:
Flag this message RE: Time Warner Cable/Local Franchising Authority Wednesday, September 3, 2008 2:09 PM
From: "District49 Naishtat" Add sender to Contacts To: Gonendunit@sbcglobal.netDear Mr. Briggs,
Thank you for your email. In answer to your question, the franchising authority depends on whether the city is under a local franchise or is on the state application. Temple went on the Time Warner Cable state-issued certificate of franchising authority application in 2006 so the franchising authority is now the Public Utility Commission. I hope this is helpful to you.
Asst. to Rep. Naishtat
I received this email moments after Time Warner had falsely told me that it was the City of Austin. Considering the quality of their service and total lack of customer support, I can certainly understand why Time Warner keeps this information a closely guarded secret. They will do whatever it takes to keep customers from filing complaints.
After reading page after page of complaints on this site about Time Warner, I noticed a great number were from customers in this part of Texas and this information is directed to them.
Again... the local franchising authority for Time Warner Cable in central Texas is the TEXAS PUBLIC UTILITIES COMMISSION.
Let your voices be heard. I sure did.