Lenovo Complaint - Horrible Product, Horrible Support
I've been using Thinkpads for for the last 15 years or so, since they first came out and have been a huge evangelist of them vs. other laptops. In the last year, I've lost almost all of the respect that had been earned over 15 years, because of poor product quality and equally poor customer service.
I purchased a near-top-of-the line Thinkpad T60 for about $2000 about a year ago. From the very beginning it had troubles (blue screens, failing Ethernet/wireless connectivity). I spent hours and hours with customer service trying all of the obscure things they suggested (which, if I didn't happen to be a technical person, would have been ridiculous to expect a consumer to do). When none of them worked, I shipped the laptop back, and endured a week without it, which as the CEO of a software company, was a big inconvenience, as I rely on my laptop for everything I do.
Over the past month, the BSODs have been coming more and more frequently, and I finally decided that my time was too important to be wasted with the lemon I had bought. Somehow, against my better judgment, I decided to go Thinkpad again, buying a T61 this time. There was no indication on how long it would take, but I assumed it would be a few days or maybe even a week, as I had experienced in the past. After three weeks, I still have not received it. I just got off the phone with Lenovo customer support who informed me that it should ship within the next two weeks, but they had no more precise information. When I asked to speak with someone with better information, the representative said there was no one to speak to.
As someone who runs a software company, I understand that unexpected glitches come up, but you can always compensate with good, open communication with the customer.
Lenovo - my experience with you has been horrendous.