Super 8 Motel - Creswell, OR Complaint - Illegal Fee for Service Animals
CRESWELL, OREGON -- My wife and I stayed at the Super 8 Motel in Creswell, OR while on our way to Washington. The clerk, apparently acting on orders from the part-owner/manager, charged us a $15.00 Pet Fee. Under the Americans with Disabilities Act of 1990, charging a fee for service animals that is not charged to every other customer is illegal. The clerk made copies of our dogs' IDs, so he knew, or had reason to know that they were not pets, but service animals. His explanation was that it was a deposit toward cleaning the carpet.
After taking one look at the carpet in the room, I did not let our dogs walk on it, but carried them in and out of the room. The carpet looked as if it hadn't been cleaned in at least two years. When we checked out the next morning, the lady on duty told my wife if she had come into the office when she came on duty later that evening, the lady would have refunded the 'fee.' She stated the guy who checked us in had worked there about 6 years, and she had been there just a couple of months, and she knew the law better than he did apparently. I prefer to think the clerk knew he was committing an illegal act, and just didn't care. As he was acting as the manager's agent, the manager shoulders the blame for the offense. I attempted numerous times to offer a reasonable settlement, but the manager/part owner refuses to answer my emails.
Taking this case to court, which I am entitled to do, would be a hardship, so I am posting this so others will know to avoid this place and maybe corporate for Super 8 will investigate. In addition to the illegal fee, they did nothing about a loud party that went on across the lot from us until about 6 in the morning, when we were leaving.