National Floors Direct Complaint - Be Very Careful When Dealing With This Company
If you are considering flooring from National Floors Direct, be very careful. I have been lucky enough NOT to be burned by this company but several others have. My complaint involves the "we beat any competitor by 15% or the floor is free" guarantee. This is complete baloney! First, we did everything they require (and there is a lot involved). If you just think you can get a quote from one company and then just show it to NFD to have them beat it by 15% (so that when they fail to you get the flooring for free), you are sadly mistaken.
You need an EXACT QUOTE listing in detail the exact flooring, all the sq footage, plus extra needed, any odd things such as fireplace cuts, trim, etc. We did all this. The salesman was shocked as he stated that he had never seen one before. He called the manager and he could not beat the price. We met every requirement and they still do not live up to their guarantee! In addition, the quote the salesman gave us from NFD was so shoddy and unprofessional that it was almost comical when compared to the professional quote we received from Lowe's. They will require professional from you but do not provide anything professional in like kind!
We are suing NFD but hopefully everyone can avoid the problems others encountered and not expect their main marketing program (15% or Free) to mean anything. Be very careful when dealing with this company.
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