Lowes Complaint - Lowe's Doesn't Like Puppies Either
NEWBURGH, NEW YORK -- My local town animal shelter purchased a bosh washing machine at Lowes, in Newburgh NY. At the time of purchase they purchased a 4 year extended warranty. Lowe's was informed the washing machine was to be used at the shelter, Lowes knew that the machine was going to be used on a commercial basis, and sold the shelter the washer with an extended warranty. It is clearly written on Lowes receipt, the name of the shelter and Lowes delivered the machine and did the installation at the shelter.
It is my feeling that Lowes should be put on a leash and no one should purchase washing machines from lowes as they have failed to honor the extended warranty, as repairs are needed. They stated they maden an error selling the extended warranty to the Shelter. However at the time of purchase the sales personel stated do not worry they will cover it - took the check - and tax exempt form ( both indicating this is a shelter) without a problem.
Now in need of repair they fail to honor the warranty or the extended warranty saying they made an error selling to a commercial organization. Puppies are not commercial, they need clean blankets too!!!!! Lowes has let down the community -