Newport-News/Speigel Complaint - No Customer Service - Refusal To Cancel An Order
I just ordered a swimsuit today and called to cancel it immediately when I noticed that they had added additional fees above the original quoted shipping. It was over 30% of my order total.
I talked to a representative after waiting on hold for 20 minutes. She said she couldn't cancel then and I would have to call back in 2 hours. I have called back repeatedly this afternoon and evening only to receive a message saying call volume is too high and to call back tomorrow. Are they kidding?!!!
I am left unable to cancel the order on-line or on the phone. It will be too late to stop its shipment if I ever get hold of them. The time I have spent would more than pay for the most expensive designer suit and I would have a much better product and experience.
NEVER AGAIN. I didn't realize this was a Speigel company - they have a long history of customer abuse. I had nightmare dealings with them in the 90s. BEWARE!!!!!!