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Howard Johnsons Complaint - Horrible Hotel - Hotels

Review by rskorpeo on 2008-09-06
BEAUMONT, TEXAS -- Beware of HOJOs & scan this & other reviews before giving them your credit card info.

During hurricane Gustav my ex was traveling through the affected area on the heels of the storm. She is a Registered Nurse and had to be at her posting and that is why she was on the road at 1AM.

Being a little scared & unable to see in the heavy rain she called me at my home in Florida and I told her I would find her a room so she could lay up for a few hours.

On my third call I found a room at Howard Johnsons, 2615 IH 10E, Beaumont, Texas and I locked it in for her by giving my c/card info.

I told the service representative at the national 800 number for reservations that my c/card was not to be used to pay for the room because my ex would be there in 45 minutes to pay with her own card. The representative said that would be no problem but it was necessary to have my c/card info just to hold the room.

I called my ex and gave her the address and the name of the hotel and part of the phone number and that is when our cell phone service failed.

I was concerned about being charged for the room in case my ex couldn't make it there but, I didn't cancel the reservation because she was tired and driving in the remnants of a hurricane and counting on a room 40 miles ahead of her.

The next morning we made phone contact and I learned that she was unable to find the hotel. I can see why she had a problem since the map at HOJO's own ad when enlarged all the way shows the hotel as sitting DIRECTLY ON THE HIGHWAY. Microsoft STREETS & TRIPS when enlarged on that exit off I10 shows 6 hotels. But not one of them is Howard Johnsons. Maybe my ex should have done better at finding that hotel in a blinding rainstorm. But she did not find it and HoJo told me I'm out of luck.

They charged full price for the room when I called later that same morning and spoke to customer service representative at their national number.

Same response as I see some of these other folks complaining about,
"The local owner/manager sets the policy and they refuse to refund."

Why does Howard Johnson allow their name to be used if they have absolutely no say so in how their customers are treated?

It seems that the truth might be that they have no concerns about how their customers are treated.
Comments:1 Replies - Latest reply on 2008-09-06
Posted by madconsumer on 2008-09-06:
you asked for a guaranteed reservation. if the person is a no show, the credit card gets charged. after all, they refused other travelers that room, as they were holding it for your ex.

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