Clearwire Internet Service Complaint - Clearwire's Goal Is To Collect Money Not Provide Satisfactory Service
RICHMOND, VIRGINIA -- We opened our Clearwire account in December 2007 thinking we were getting state-of-the-art internet services. However, we quickly found out that all we were getting were headaches, frustrations and hours of do-it-yourself internet troubleshooting and expensive repairs from other companies.
Clearwire has not and does not warrant any of its programs or services. Do NOT subscribe to the Security Suite that Clearwire offers. The program does not have any warranty for repairs to your computer system, nor does it pay or reimburse you for removal of viruses that may cause damage to your computer! They do not give any warranty that it even works at all!
After subscribing to the Clearwire Security Suite and having spent a total of 12 hours on the phone with our computer manufacturer and paying $140, we discovered in Clearwire's "TERMS AND CONDITIONS" and TERMS OF SERVICE that they do not offer or warrant any part of any programs purchased for computer security purposes!
Evidently, anyone can offer a service or program and accept money from customers and not have to offer any type of legitimate service in return! As long as it is written for all potential customers to read, (at their convenience!), that there is no guarantee the customer will actually receive what they think they are purchasing! What a SCAM! How can they get away with this? How can a company offer something for money and not deliver the product or service, and intentionally cause harm to customer's personal property?
Everyone needs to take the time to read the fine print and all attachments BEFORE agreeing to accept Clearwire's terms. I know my husband and I will always read the entire document from now on! As soon as our contract is complete, we will be finding a legitimate company with legitimate services and products, who have, and desire to provide services with care and ethics!