VCA Travel Complaint - Good Prices, Horrific Service

Review by Kyleresq on 2008-09-06
This company is a disaster. I booked 2 cruises through them because their prices were the best but their customer service is ridiculous. Every time I need them - whether it be to inquire about a dining time, to link a reservation, or to cancel a reservation - it takes at least 2 weeks of constant messages, emails, and phone calls to get a response.

Now, less than 2 weeks before the cruise, we don't have our tickets, and additional calls and emails to their company are unanswered. Carnival won't speak to me so I am stuck.

Their prices may be good but this isn't worth it!
Comments:2 Replies - Latest reply on 2009-01-29
Posted by bubbles1 on 2008-10-31:
I was a travel agent with this company. At present they owe all of their agents VERY past due commissions. Some are almost owed $8000.00. I am owed $2000.00. According to my information, they closed their doors 3 weeks ago. I am sorry for your problems with your cruise, but you had no way of knowing. I just hope nobody else tries to book with them, as they will not get documents. They are on a no-book status with Carnival, Royal Caribbean and Celebrity, and I am sure many more at this time.
Posted by Kyleresq on 2009-01-29:
Thanks for letting me know...Cruise Compete was very nice when I contacted them and got me a contact person from within Carnival to help me. The funds, thank heavens, had been paid to Carnival so we did go and have a great cruise. I am sorry you lost money from them!

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