Western Union Complaint - Expensive Bad Service
I made a money transfer for $1,400 from Los Angeles to New York and paid and extra $100 for an instant transfer. They said the money will be available in a minute and that the receiver can go to any nearby Western Union Store to pick up the money. My friend, who was leaving the country the following day, went to the nearest store and asked for the money. He was told that they don't have the money then they sent him to a different store. He went to the second store and the printer was broken so they could not deliver the money. Because my friend was leaving the country the following day he had other stuff to do so he couldn't do the the third location. I called Western Union and asked for a refund, but they said I am not eligible for one cause I should have called their 800 number before I went anywhere. I said how would I know what to do if you don't tell me and tried to explain that the friend had to organize himself for his trip. However, they said it was my fault. I called and asked to talk to a manager 7 times. All of the the supervisors told me leave us your phone number and will call you back. They never did.
WHY IS SUCH A BAD SERVICE SO EXPENSIVE? IT SEEMS LIKE THEY WANT TO KEEP YOU IGNORANT ABOUT HOW THEIR COMPANY WORKS SO THEY COULD TAKE YOU MONEY!! A FRIEND OF MINE HAD A BAD EXPERIENCE WITH THEM ALSO. I STRONGLY RECOMMEND NOT TO DEAL WITH THIS COMPANY.