Quality Inns, Suites & Hotels Complaint - Poor Staff Management
SEATTLE, WASHINGTON -- My husband and I stayed at the Seattle Quality Inn and Suites during Bumbershoot. During the course of the evening large groups of young adults and youth were drinking and using drugs on the shared patio that was outside our room. We called twice the first night (once at 2am and once at 4am) to explain to staff that the group was loud. The second night we called staff again - the group continued to party. When we called the manager after our stay she was oppositional and explained our complaint never reached her desk (she does not check the evening file and the staff do not report evening complaints to the day management). We received our bill and assumed our stay had been credited - it had not.
We have stayed at Quality Inns across the US (19 states in all) attending large festivals - this was the worst stay of all - avoid it if you can ... the manager told us we should have stayed at another hotel. Next time we will.