Oz Fitness (24 Hr Fitness) Complaint - They Steal To Make Their Money!
MEDFORD, OREGON -- My fiance and I joined Oz Fitness, previously known as 24 Hr Fitness. We kept the membership for awhile and then decided we couldn't afford the service any longer, so we cancelled the subscription. Now, we kept receipts and copies of everything they gave, including a copy of our membership agreement and proof we paid the first AND last month membership. Anyway we cancelled and were still charged the next month.
The manager told me that you have to cancel 15 days before the month is over to not be charged! Well that wasn't written on MY contract, but they couldn't be moved. Now, I was under the impression that this was my I paid for the last month in advance. Anyway, I decided to let it go. I verified that my account was really closed. They said it was. THEN two months later, they charged me for two full months of membership! When I asked them why they were charging me at all they said that I had only cancelled myself, NOT my fiance! Well, looking at my cancellation agreement, it doesn't say ANYWHERE that only one of us cancelled, only that it was cancelled.
So basically, OZ kept my account open an additional 3 months, overdrew my bank account twice, and never took responsibility for their wrong doings! Here's my advice. Take the $400 dollars they will charge you for introductory fees, and the next several hundred they will charge you during the year to come and buy a home gym instead!