DirecTV Inc Complaint - DirecTV Service DOWNGRADE - False Advertising - Service Reps Confused
MENLO PARK, CALIFORNIA, CALIFORNIA -- This is September, 2008, the day before the Sunday beginning of the regular NFL season.
I signed up, and am paying a premium, for DirecTV's "NFL SUNDAY TICKET Superfan" which is billed to allow me to watch any of the NFL games in HD, played on Sundays, provided there is not some blackout on a game in my area.
I had this service last year, and was quite happy with it.
This year, everything is different, without prior notice to me, their customer.
Last year, I could set my DirecTV DVR to record upcoming games the week before. This is exactly what you would expect. That's what a DVR is supposed to do.
This year, for some reason DirecTV representatives cannot explain, and I've just spent the last 3 hours on a Saturday Night on the phone with them ... 4 of them... I kept getting disconnected ..
This year is different. This year, in order to record an upcoming game, ...you're not going to believe this, but 3 DirecTV representative have confirmed it to me... you have to wait until the game is in progress before you can record it!
I am flabbergasted.
But the problems don't end there. On DirecTV's 'guide' on my TV set, they don't even have the correct teams listed playing each other.
Their system is completely screwed up. Their tech representative see one thing, my screen says another, and their new policies say something different.
I'm going to give them 3 weeks to get their act together. If it's still this screwed up, I'm going to cancel their entire service and return to Comcast for my HDTV.