Rewards660 Visa Complaint - Rewards660 Is An Awful Credit Card To Have - Customer Service Sucks!
PORT RICHEY, FLORIDA -- About 4 months ago I received the Rewards660 visa. Like most people I had to get this credit card because I am rebuilding my credit after a tragic life lesson...To horrific to mention, anyhow, I always pay my credit card on time, I even received a $75.00 Increase after paying good for 3 months, but I went to Arkansas to get my children after they spent time with their dad for the summer and I stayed at a Travelodge/Bestwestern for 2 nights totaling $65.77. After returning home I tried to use my card and found that the hotel had charged my card for $234.00. So I contacted the hotel and they credited my account $163.68 because they had charged my card 3x's: 1. $103.06, 2. $65.77, 3. $65.77.
Now there is a hold on my card I called the hotel top fix everything and they have on there end they have faxed pages after pages of everything the Rewards660 visa has asked for I have spoken to customer service on several occasions also with managers there who repeatedly tell me they have received no faxes from anyone and that until the hotel does something I cant use my card ....
I have been waiting for over a month and still no one wants to talk to me I have called customer service at 1-866-374-5816 with to many rep's to mention their names I have called the fraud department at 1-800-854-1557 they absolutely will not speak to me or the hotel about my account then I have called the activation department in which I talked to e=Eddie the manager at 1-866-722-0687 who repeatedly tells me the hold is lifted but when I try to use the card I hear "I am sorry man your card has been declined!!!!!!!!!" Which is embarrassing not to mention I am pissed .... Then when I try to speak to someone else I get the run around daily... Not to mention they have me on hold for over 45 minutes at a time!!
I am ready to cancel this card and not make another payment I think the BBB should revoke their license.. To issue more cards... This company suck!! Not to mention how much the card costs you plus the $10.00 Fee each month for service ... I suppose this is what people get for having bad credit but that is awful the next step I am taking is I am calling governor Charlie Crist. I have had enough of the runaround!!!!!!!!!!!!
Again this company sucks... They say call back in 48 hours over and over again then I call in 48hrs still the same crap! Lets close this credit card company down! The more complaints the better we will end up... We may no longer have a credit card but they have prepaid visa's now! This company sucks!