Hertz Informative - Rental Return Gone Bad
MICHIGAN -- I was in an accident in a little town in the Upper Peninsula of Michigan. The car was damaged (passenger door) but drivable. My two passengers, both minors, were taken to the emergency room with whiplash injuries. I called Hertz to report the accident. I told them I could drive it back to Detroit without damaging it but if it were my car, I would probably try to have it towed and repaired so what did they want me to do. They said they would call a tow truck and drive it to Appleton, Wisconsin (4+ hours away) and I was to go with the driver in his truck. I explained that I could not do that because I had two children with me who had been up all night in the emergency room, and Detroit was in the opposite direction! They said ok and I would have to find a place to rent my own car to get home to the Detroit area.
Although it cost me a couple hundred dollars to rent a car there, I did and thought the deal was done.
Then I got a bill for $800 because I had "broken my contract" by failing to return the car to Detroit. I explained what happened to customer service but they stood firm. I told them it had been drivable and I had offered to drive it home, and they should have explained my options at that time -- that I would be charged if THEY opted to tow it to Wisconsin -- but they said it was in my contract and I should have read it.
I should have taken this one to small claims court...
I will never use Hertz again, as this was unjust and cost me a lot of money -- the $800, a hotel, plus the cost of the other rental car!