Jennifer Convertibles Inc Complaint - Horrible business practice and communications
BRONX, NEW YORK -- -7/25/2008- picked and purchased sofa in about 20 minutes. Sam, the store manager quoted a 2-3 week delivery -8/16- called Cynthia from the store and still no word on when we would receive our sofa 8/27- Anthony from the store said he would email the warehouse regarding our order and that they would contact us the next day 8/28- Anthony from the store repeated the exact same story from the day before 8/31- spoke to Sam, no news we had to call back on Tuesday (after Labor Day Holiday) After Labor Day- Sam finally informed us of the \"slight delay\"-our sofa would not be delivered until OCTOBER 8-10!! I asked to speak to someone else that can better take responsibility for this lack of business etiquette. The number he gave me was useless nobody ever answered at the District Manager\'s office- upon entering an extension or the number zero even, the call was dropped -called Anthony the next day and he had no better news or alternative to give me than to phone the district manager\'s office, which he admitted he could not get through to himself and phone the 1-800 number which puts customers on hold for 15 minutes plus. Lastly he said he would email the District Manager and have them call me with some sort of alternative. Have not heard from them yet. -9/8- requested a full refund and Sam accepted it very rudely. There were no further questions or expectations other than that the refund would be in around 2-3 weeks. Again a very vague time frame. In conclusion, we are very upset that our purchasing of a sofa would turn into such an ordeal and that businesses, so popular as Jennifer Convertible, can not keep their word and continue to conduct business as they do.
Due to the fact that we need to wait a vague time frame of 2-3 weeks we can not make another sofa purchase. Therefore it is a charge on our credit card for 8 weeks, for something we do not own.