Frigidaire Complaint - Poor Customer Service - Long Wait Time
MINNEAPOLIS, MINNESOTA -- My first experience with Frigidaire is aweful, I will never purchase from this company again very very long hold times average at 20 minutes, customer service is in Philippines, very hard to understand, then they give you the information you need to contact a repair person. Which when you go there website you can't get to it because they have this stupid glitch on it something to do with Air conditioners, you have to click on AC to get a repair person for a refrigerator.
Got this side by side unit had problems with the computer components the store sent someone out right away worked on it 2 different times and then the pump leaked oil over the floor, the store replaced the unit with a new one and it has been fine until we had this problem with the ice maker not crushing the ice. First we had plastic shavings coming out with the ice then this big piece of plastic came out in a cup and we no longer had crushed ice.
Finally got through today to an American who understood my frustration with the whole outsourcing of American Companies and not being able to verbally understand the people over the phone. He was very helpful and walked me through the problem and has new parts for the icemaker being shipped out today. There's no place like HOME!!!
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