Bassett Furniture aka Bassett Direct Furniture Complaint - Worst Furniture, Customer Service And Hired An Attorney
FOUNTAIN VALLEY, CALIFORNIA -- We purchased 3 bedroom sets and a kitchen table, all was "custom" made....this is untrue they have this in a warehouse, one of the salespersons slipped when we called to complain. Every piece of furniture was damaged. When they delivered they said to let the delivery occur and they set up a new appointment to get the furniture fixed right away. They did not bring any replacement furniture and they forgot to bring out bed, we slept on the floor for 4 months. We set up more appointments and they either missed or just sent someone out to "Fix" the furniture. The fix was gluing (noticeably) and taping items back together. We finally obtained and attorney and to our surprise they quickly refunded us our money minus the $50 delivery fee.
So we got to pay Bassett $50 for nothing.... Check on line there are plenty of complaints about them.... Do not buy from them!!!!