Nissan Informative - Major Safety Defect - Murano
LAKELAND, FLORIDA -- On approximately 7/25/08, my daughter was sitting in her 2005 Nissan Murano in the driver's seat. She said she heard a pop/snap and the seat then tilted to the left towards the driver's side door. The car was not even moving. It was parked.
I contacted Jenkins Nissan, in Lakeland, regarding this problem. During my calls to them I found out there was a Nissan Technical Service Bulletin that addressed this problem according to the Service Dept.'s Service Advisor. She said to bring it in their service department and it should be covered at no charge to the customer.
I took it into Jenkins Nissan's service department on 8/13/08 and made sure to show the service advisor the actual problem with the seat and how it was broken. I asked her again if the repairs were fully covered at no charge, she said that they were.
15 minutes later as I arrived home from Jenkins Nissan, I received a call from [snip] telling me that the broken seat frame was actually not covered and that I would have to be paid for before they could replace it. I asked what that replacement cost would be and was told $997.00. Susan said that she was under the assumption that my car was under warranty and that's why I was told that there would be no charge, even though this dealer had all of my records for that car and should have known it was past the warranty date. I told her that I believed that this issue was a safety risk and design defect where as it should be dealt with by a recall or the like. Someone could be seriously injured or even killed by the seat frame breaking and causing the driver to lose control of the vehicle. She agreed that it was a safety issue but said that the only way it was going to be repaired was for me to pay the $997.00. I refused.
I researched this issue on the internet and found dozens and dozens of similar experiences as mine. I also went on the National Highway Traffic Safety Administration website and found over 35 complaints registered that were exactly like mine, dealing with the same broken seat frame. I would really like to review the initial crash test results from Nissan to see how this escaped detection. (Maybe it didn’t) What I’d like to know is why there is not an investigation on this? A recall is warranted in my opinion for this problem.
I’ve emailed [snip], Consumer Relations Representative, Nissan Consumer Affairs but have not received a reply. I’ve also left a voicemail to her without getting a reply, ((800) NISSAN-1 (or 800-647-7261)
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This ends my customer loyalty to Nissan. I will never purchase another one or use they're dealership service dept. again.