JBRobinson Jewelers Complaint - They've Ruined My Wedding Ring
TAYLOR, MICHIGAN -- In May 2008 I took my wedding ring to JBRobinson Jewelers to have the shank repaired as it had broken. The ring sat in the shop for 2 weeks. They said it would be back in 10 days. After I inquired they said, "Oh, no one called you? They cannot repair it, you have to have the shank replaced for $90." Okay, fine I said. So another 2 weeks went by and the ring was sent back with a beautiful new shank on it. BUT it was a size 3! I wear a 5 3/4! So they sent it back and they mangled it. They just stretched it out.
We sent it back for fixing. They fixed it, got the size right. The person who had taken it from a 3 to a 5 3/4 heated it up and just pulled on it and the entire ring was disfigured. I wore it for a month and then noticed that a diamond fell out of the shank because of the poor repair they had done. So I took it back in tears as this is my wedding ring and it will never be the same ring blessed at my wedding. They said they wanted their best guy on it but he was out of town and I had to wait a week. Then, I called back and they said (after the first week) that the guy was at their corporate office and wouldn't be back for another week.
Now we are into week 3, I called this past Friday, they said they would check on it and call me back. Never did. I called today, and someone will get back to me later today. This is my wedding ring and they screwed it up and no one seems to care! I'm waiting to hear if the guy at the shop will recast the entire ring as it is too disfigured to repair. HELP!