Residence Inn Complaint - Travelers Beware - Hotel Used As Local College Dorms
POUGHKIPSEE, NEW YORK -- -- TRAVELERS BEWARE -- DO NOT STAY HERE --
My family and I checked into the Residence Inn at 2525 South Rd. in Poughkipsee, NY on a Thursday for a long weekend stay. The property looks nice and seems to be well maintained, but what we did not know, nor were we informed when we made reservations or at check-in, that this hotel is contracted to the local college, Marist College, as Dorm Rooms for their students. They have so many students here that they have a number of Resident Advisors for various groups of students living at the hotel.
Can you imagine booking a hotel room that is located in a college dorm?
If we had know this was a dorm for the college from the start we would not have ever stayed at this hotel. Yes, everything you can imagine happened to us during our stay, every night: students running up and down the halls all night long; students yelling and screaming throughout the night in their rooms and in the hall ways; students slamming doors closed throughout the night as they went from room to room partying; students jumping up and down on the floors in their rooms, etc.
Did we complain, absolutely.
Was Marriott/Residence Inn able to control those college kids, absolutely not.
The second night we went out into the hallways telling the college kids to knock it off and to be quiet, our own kids were trying to sleep, and the third day we were assured by the Day Manager that she had taken care of the problem, though she did not seem very assured of this.
The third night was no different than the previous two and the night manager at one point told us she had done all she could do and did not know what else could be done to rectify the situation, as the lamp on the table and the picture on the wall in our room shook violently from the constant thump, thump, thump coming from somewhere on our side of this property, this is at 1:00 a.m. in the morning.
If you want to have a peaceful, quiet nights rest, do not stay at this hotel. If you want to party with the college kids all night long, you have found your perfect hotel.
Did they comp any of our nights? Yes, two of the three nights, but they would not comp all three nights. Why? I am asking Marriott the same question.
Why did we not just move to a different hotel? Our schedule of activities and also hopes that the Manager actually would be able to take care of the situation.