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Bob Evan's Restaurants Complaint - Flat-out Rude! - Customer Service
Customer Service - Complaint
TRIDELPHIA, WEST VIRGINIA -- Recently, I had a job interview at the Bob Evans restaurant located in Tridelphia, WV (also known locally as 'the highlands'). I have never in my life been treated so poorly.
I arrived for my interview right at 2:45, when the interview was scheduled at 3:00. I try to be early if possible, to me that seems to make me appear very prompt for future reference. The restaurant itself was a ghost town. The only I could see were an elderly couple.
I entered the restaurant and stood up front in the small store section, no one was at the register, nor was a greeted by a hostess. I waited a good five minuets before I noticed that all of the staff were standing around the bar section of the restaurant talking to an employee who had not clocked in yet.
I was slightly irritated but assumed (having worked as a server and hostess before) that the employees must have just not heard me come in. This offense in my mind was forgivable considering I myself had done the same before.
I approached the carry-out end of the bar, where all the employee's were standing and chit chatting. I did not say anything, though it is pretty obvious I did not work there, considering I was rather dressed-up. The employees continued to chit chat for a good ten additional minuets while I stood there and stared at them.
Eventually, the hostess (I know this because of her uniform) very rudely asked me what I needed. I informed her that I was there for a job interview. She proceeded to ignore me, she did not go get the manager, she did not ask me to sit down, she rolled her eyes and continued to talk to her fellow employees.
I had never met the hostess before, so this rudeness came as a shock to me. I couldn't believe that she would allow me to stand there for 15+ minuets before she even asked me what I needed then roll her eyes and continue to chit chat without bothering to help me with what I needed! I was very disheartened.
A server then came out, who was also very rude, asked me what I needed and proceeded to scream (yes, scream) for the manager to come up front to give me my interview. She informed me that I 'did not have to stand there, sit if I wanted', while she stormed away, acting like I had been bothering her by asking her to do her job.
The manager then came out. He did not greet me, he did not apologize for the behavior of his staff, he rushed over to a table and informed me to 'hurry it up' when I wasn't moving as fast as he was.
We sat at a table in the back section which was closed off from the rest of the restaurant by a small half wall.
So my interview began, he was very rude. He did not ask me my name, he did not ask me if I needed anything as most interviewers in restaurants do (such as a glass of water or tea). He simply pulled out a piece of paper and began to scribble on it.
He asked me where I had worked previously, I informed him that I had worked at a local hospital as a surgical technician and I was currently enrolled in nursing school which was why I was searching for a job where I could work weekends only. He did not say anything, just scribbled down what I had said. He asked me what I wanted my hours to be. I informed him I could only work weekends, even stating that I understood how hard it is for businesses to work with those types of hours. He said nothing.
He did not write my name down, he did not write anything except my work hours down. He then stood up, did not tell me goodbye or thank you for stopping, and rudely said 'you can go now.'.
When I approached him, before he had a chance to storm away from me, and ask him if he needed my name so he could verify the information on my application with what I had said, he rudely again said 'you can go now.'.
I have never been treated so poorly during a job interview. I was not offered the position, nor did I call to ask for a second interview. After being treated that poorly as a non-employee, I would hate to see how they treat their employee's.
I will never eat at a Bob Evans restaurant again due to this occasion.
I arrived for my interview right at 2:45, when the interview was scheduled at 3:00. I try to be early if possible, to me that seems to make me appear very prompt for future reference. The restaurant itself was a ghost town. The only I could see were an elderly couple.
I entered the restaurant and stood up front in the small store section, no one was at the register, nor was a greeted by a hostess. I waited a good five minuets before I noticed that all of the staff were standing around the bar section of the restaurant talking to an employee who had not clocked in yet.
I was slightly irritated but assumed (having worked as a server and hostess before) that the employees must have just not heard me come in. This offense in my mind was forgivable considering I myself had done the same before.
I approached the carry-out end of the bar, where all the employee's were standing and chit chatting. I did not say anything, though it is pretty obvious I did not work there, considering I was rather dressed-up. The employees continued to chit chat for a good ten additional minuets while I stood there and stared at them.
Eventually, the hostess (I know this because of her uniform) very rudely asked me what I needed. I informed her that I was there for a job interview. She proceeded to ignore me, she did not go get the manager, she did not ask me to sit down, she rolled her eyes and continued to talk to her fellow employees.
I had never met the hostess before, so this rudeness came as a shock to me. I couldn't believe that she would allow me to stand there for 15+ minuets before she even asked me what I needed then roll her eyes and continue to chit chat without bothering to help me with what I needed! I was very disheartened.
A server then came out, who was also very rude, asked me what I needed and proceeded to scream (yes, scream) for the manager to come up front to give me my interview. She informed me that I 'did not have to stand there, sit if I wanted', while she stormed away, acting like I had been bothering her by asking her to do her job.
The manager then came out. He did not greet me, he did not apologize for the behavior of his staff, he rushed over to a table and informed me to 'hurry it up' when I wasn't moving as fast as he was.
We sat at a table in the back section which was closed off from the rest of the restaurant by a small half wall.
So my interview began, he was very rude. He did not ask me my name, he did not ask me if I needed anything as most interviewers in restaurants do (such as a glass of water or tea). He simply pulled out a piece of paper and began to scribble on it.
He asked me where I had worked previously, I informed him that I had worked at a local hospital as a surgical technician and I was currently enrolled in nursing school which was why I was searching for a job where I could work weekends only. He did not say anything, just scribbled down what I had said. He asked me what I wanted my hours to be. I informed him I could only work weekends, even stating that I understood how hard it is for businesses to work with those types of hours. He said nothing.
He did not write my name down, he did not write anything except my work hours down. He then stood up, did not tell me goodbye or thank you for stopping, and rudely said 'you can go now.'.
When I approached him, before he had a chance to storm away from me, and ask him if he needed my name so he could verify the information on my application with what I had said, he rudely again said 'you can go now.'.
I have never been treated so poorly during a job interview. I was not offered the position, nor did I call to ask for a second interview. After being treated that poorly as a non-employee, I would hate to see how they treat their employee's.
I will never eat at a Bob Evans restaurant again due to this occasion.
Comments:
Posted by Anonymous on 2008-09-08:
I'd like to hear the managers side of this. Sorry, I just have a hard time believing that people "storm around" for no good reason.
Posted by Anonymous on 2008-09-08:
That was the job interview from hell.
Posted by thensider on 2008-09-08:
I think you should be glad you arent going to be working there!
Posted by Anonymous on 2008-09-08:
I can't believe you would stand there for 15 minutes waiting to be spoken to.
Posted by thensider on 2008-09-08:
Contrary, I might have waited for the manager if only to tell him " It's now wonder you are in need of new staff"! Of course, I am rude like that, when it comes to things like this.
Posted by old fart on 2008-09-08:
E-mail this account of your experience to Bob Evans corporate... Might not do any good but it will make you feel better,,
Posted by Anonymous on 2008-09-08:
I hear ya, insider! I thought of a half dozen thinks that I would have said or done too. None of them would have got me a job!
Posted by CDC on 2008-09-10:
I cannot believe you let someone treat you this way, I agree you need to write to corporate~
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