Priceline.com Complaint - Totally Unreasonable
TAMPA, FLORIDA -- I booked an international air-fare in July 2008 for Dec 2008 and as part of the trip itinerary, would have a connecting flight in London (Heathrow).
Last weekend, received an email from Priceline suggesting that there was a flight cancellation (Schedule change)...
I promptly called Priceline and the nightmare begins here..
The call center is located somewhere in the East Coast (PA to be precise) and they kept putting me on hold (more than 40+ minutes) since they were experiencing heavy call volumes due to the hurricane..I was like WTF?
I hung up on her..
Agent #1: Denies that there was a schedule change and will not consider my explanation. I hung up with frustration.
Agent #2: Agrees there is a change but I will have to pay $200 to request new itinerary. Am like, I never asked to change my itinerary on my own, one of the flights was cancelled..blah..blah..I hung up on her even with more frustration.
Agent #3: somewhat sympathetic but not too bright.
Since the connection flight was cancelled, offers me to fly out of London-Gatwick the next day.
I was like:
~I have never been to London and who is paying for transporting myself and the luggage from London (Heathrow) to London (Gatwick).
~This involved overnight stay, who will pay for accommodation?
~You need a transit visa if you change airports in London and who is paying for it?
She did not consider any of the above options and I explained to her this would be impossible and she was inconsiderate and had a take it or leave it attitude. I hung up.
Agent #1: I called to ask for refund since there was a schedule change and it had nothing to do with me. Blames the other airline and does finger pointing...I hang up..
Agent #2: Sensible and most helpful. I let her know that I need to fly out of London (Heathrow) and don't have other options. After 2 hrs of going back and forth, she was able to confirm me on a flight that made sense..
Its only Sep 2008 now and will post if I incur any negative travel experience(s) in Dec 2008..
I have had terrible experience with Travelocity before and now Priceline can be added to the same category...