Sony Electronics Inc Complaint - Can't get a broken TV fixed!
MISSOURI -- I Sony 46" LCD TV broke after 3 months of purchasing the unit. The TV wants to power cycle every 15-20 seconds. I contacted Sony Customer no-service. They informed me that I have to have the TV repaired by an authorized repair center and they gave me some phone numbers to call and set up an appointment. None of the authorized repair centers make house calls past 5PM CST Mon-Fri. I work and can't take off to accommodate those hours. I called back customer service and they did not have any other options for me. They except you to take off work to fix their defective product.
I did not purchase this TV Mon-Fri 8AM-5PM, so why should I be required to get it repaired during those hours. The lady at customer service told me I could not speak to her supervisor and all I could do was to write a letter to the Executive Review Committee and then they would respond back to me within 48 hours. I'm not asking for a miracle, I just want a TV that works. I don't have any vacation time left this year due to a trip I have scheduled in November.
I would not recommend buying this or any other Sony product unless you have an unlimited amount of vacation time to repair their products when, not if, they break.