McDonald's Corporation Informative - Not your usual McDonald's
2 LOCATIONS/DIFFERENT STATES -- I like to go to McDonald's. Their hot cakes and sausage are out of this world. I love their quarter pounders and Big Macs. The men around my area love the coffee. The rest rooms are always clean. It's always an enjoyable experience to go to McDonald's.
However, at the McDonald's counter, in the Springfield, Mass. bus station, it's not so enjoyable. There are always young men hanging around, in the way, to talk to the girls who work there. They butt in front of customers, block customers from moving down the line, block customers from exiting the line. The counter and floor in front of the counter are dirty and littered. The counter and whatever I can see behind the counter, is always dirty and greasy. The floor behind the counter is always an accident waiting to happen. The girls do not give service...they throw your bag of food at you. They keep speaking Spanish loudly to the aforementioned men over the heads of the customers. Every time I'm there, one of the girls gets in a snit at one of the other girls and that takes priority over work and customers. I just get my food and get away from there as fast as I can. Unfortunately, this McDonald's counter is the only food vendor, besides Dunkin Donuts, that is available in Springfield Station and there is nothing around the station to go to because it's isolated from the city.
Also, at the New Milford, CT McDonald's, inside dining is always an enjoyable time. The food is always very good. The service is always good too. However, at the drive thru it's a different story. Girls at the drive thru microphone don't speak English well. If you ask a question they have to get someone else, who speaks and understands English well, to come and listen to your question and answer it. You never can understand what your total is so you can't even get the money in order while you're waiting in line. At the window, you're lucky if the bag makes it into your waiting hand. They just drop it, like they're afraid they might touch your hand. Your change arrives the same way and, often, some of it falls to the ground. It's hard to catch something when you're seated in a car with your body wrenched to the left. (That I say with humor, not disdain.)If you get a thank you, it's very rare.
Don't worry. I still love McDonald's. We also frequent some McDonald's with excellent service, both inside and at the drive thru. And, no matter where we are, the rest rooms are always clean.