Casio Complaint - Shady Repair/Warranty Service
DOVER, NEW JERSEY -- I recently sent a camera in for a repair that I thought should have been under warranty. It was a problem with the zoom and there was no physical damage to the camera. I received a letter from Casio claiming the camera showed signs of being dropped and that they were going to charge me $134 to fix the camera. I requested photos of the camera and explained to the customer service representative that the camera had not been dropped and there was no physical damage. After several phone calls and over a month of waiting I finally received pictures. The camera was not in the same condition as when I sent it to them. There was a very piece of the camera protruding out where the shutter and zoom functions are. Something I would have definitely noticed when sending it in. After conducting some Internet searches on Casio and Casion Repair there are many others experiencing similar issues I am.
To top it all off, I received a letter from Casio asking me if I wanted to upgrade my camera to different reconditioned model, my old camera would be destroyed (probably sent to someone else). I have requested that my camera be sent back to me.