Hilton Hotels Complaint - Lack Of Safety For Young Women And Children At The Dulles Hilton
WASHINGTON, DISTRICT OF COLUMBIA -- I wrote 3 e-mails to the Hilton Hotel Corp. with no response to my complaints or concerns. I feel others traveling to DC should be aware of what could happen if you are not watching your back.
Below is one of the e-mails sent to a director of the Hilton Corp. with no response.
Hello Ms. S
I have some disturbing news from my daughter who are staying at the Dulles Hilton until Sunday 8/10/08. I am 3000 miles away and can't protect my kids myself and right now I want to jump on a plane just to make sure the rest of their trip is safe. I can't because I spent all my money on their trip. I don't like the responses I have gotten from your Guest Services as well as the Front Desk Manager. I have yet to hear from the General Manager. I was so glad the girls would be staying at a Hilton I thought it would be safe. Right now I don't feel that way.
1. Someone opened their room door (246) at 6am (bolt was on) couple of days ago. (Not reported right when it happened)
2. Last night someone opened their room door at 11pm (bolt on) Reported as soon as it happened, told about #1 at this time.
3. They got up at 5am this morning and all the gas was taken from their rental car, which was damaged in the process. I informed the Security this morning about the car/gas the girls where leaving at 5am to catch a train to NY for the day. They had to rush to get gas again so they could get to the train station.
Security said they where checking on these things, but I am one really angry mama bear. I was told by the Desk Manager this morning J. Moran that I could always move my children to another hotel. Wrong answer. That is just the type of Customer Service I DID NOT EXPECT OR DESERVE. I understand the employees are working on the issue but the excuses they are coming back with are not acceptable. Security said it was housekeeping at 6am girls where a sleep when it happened. Housekeeping #2 looking for a fridge. Any employee of a hotel is suppose to knock and announce them selves, that did not happen either time.
Car/Gas no response from Security. I spoke with them at 7am Pacific time Car parked in garage but no camera in that area. Jessica/Whitney will file a police report Saturday 8/9/08.
Jessica is 20, Whitney is 21 and Thai is 12. I took precautions to make sure the girls stayed at the same hotel during Thai's Jr. Leadership Conference at the Dulles Hilton.
Reservation under Jessica I.C. and Whitney D
additional guest as of 8/7 Thai I.C.
Check-In/Out August 2nd thru August 10th, 2008
Room # 246 (Hilton Dulles)
Room being paid by: Nadine I.
I have told the girls that when they return tonight to DC they are to have Security walk them to their room and check the room before they enter it. I will call the police if one more thing happens that disturbs the Girls. I have no other recourse.
Any questions you can call Nadine, Jessica or Whitney.