Wachovia Complaint - Customer Service
PLEASANTON, CALIFORNIA -- I am writing to express my disappointment while visiting your Pleasanton, CA branch today at approx 1 PST.
It seems the entire staff was going through post lunch comatose. I arrived and was first in line. There were three tellers huddled together in one station deeply engrossed in conversation.
There was no sign showing “next teller please” to indicate they were busy so I stood right in front of them waiting. The other two tellers were at their respective stations helping their customers. There were two guys in suits sitting at their desk staring at blank screens
No one acknowledged my presence or greeted me. When a customer arrived after me, one of the tellers helping an existing customer finished, looked up, and helped the customer that arrived after me.
After she finished with this customer, she finally helped me. I wasted 20 minutes of my life. Please commit some dollars into training your people. I’ve received far superior service from the CA Dept of Motor Vehicles.