Netspend Prepaid Visa Complaint - Netspend/MetaBank/Inter National Bank Warrants Federal Regulatory Investigation
PHOENIX, ARIZONA -- My Netspend prepaid Visa card was sent a few days ago. It is a permanent card to replace the temporary that I purchased back in January of this year with a 15 credit/balance startup bringing the total to 24.95 initially. This was done at PLS a check cashing company in Phoenix at 38th st. and E. Thomas, this company is one of your authorized agents engaged in the purchasing and issuing of your Netspend card.
This temporary card was never activated due to error in data entry by your authorized agent I was informed. After calling twice to your customer service number, I was told a copy of my social security card was necessary before my Visa Netspend card would be available... this was extremely inconvenient as I had paper documents in storage in the 118 degree attic.
I had your PLS authorized agent call 2x to clear this matter up by validating what my social security number is since this agent cashes a SS check for me monthly for over 3 or 4 years. But that didn't seemed to be good enough for Netspend. The Netspend logic being that the Netspend agent PLS could not be trusted to validate my SS number accurately even though they cashed my SS check monthly. Week and a half ago a PLS agent called Netspend once again to straighten this out and insisted on a resolve of the card which was withheld for 9mos. from my use.
Today when I called Netspend to activate this permanent Visa received a few days ago in the mail your representative tells me there is zero balance. . that the system automatically withdraws a fee from card after 3 mos. if their is no activity on the card. Well check this out... I expect Netspend to then manually put my 15. dollar balance back on my card as I purchased originally. The card was never activated which means I didn't agree to your policies and fees which you proceeded to execute and yet deny access to the use after purchase of the card.
I was put on hold waiting for a supervisor to resolve this matter with and yes no one ever came on no supervisor nor the representative who put me on hold. Let's see if there is a response to this customer service email attempt. Because I find your customer service handling and actions questionable I will begin with this email CC: to the Federal Banking Commission faithfully once a week as well as happily send each week anew this same email to state regulatory agencies (banking and financial) where Netspend conducts business.
Sincerely Theoline Digiovine.