Samsung Electronics Co., Ltd. Complaint - Will Never Purchase Another Samsung Product
TEMECULA, CALIFORNIA -- Our side by side refrigerator did not even last one year. The defrost sensor had to be replaced and once it was it worked for about 3 days until the refrigerator broke down again. Then, the compressor was replaced and it still does not work. I have contacted Samsung repeatedly and all they do is hide behind "policy and procedure" which the customer service representative do not have written access to???? They use this excuse to not expedite my issues or transfer me to those with the power to do so. Not to mention the rudeness. My husband spoke to an Executive Customer Service tech who apathetically told my husband, "Yeah. Maybe." it could be another two or more weeks before anything is resolved.
My refrigerator broke down officially on August 4, 2008 and is still not working/cooling to this day September 10, 2008. I am still waiting for approval for an exchange from Samsung and my warranty expires on September 28, 2008.
I know of other customers with similar issues with Samsung and I urge them all to file a complaint with the New Jersey office of Consumer Affairs.