Conn's Appliances Informative - FYI - Collections
Ok so yes I work for Conns and I don't have a problem doing my job but I just want to inform everyone that goes past due on their account of a few little facts.
-you go past due one day we are calling you....too bad get over it we have the right (if you read the fine print in your contract we state we can) *most of you don't read that so start*
-payment books are a courtesy to you....do you need a reminder when you car payment is...be adults people
-if you are a having a situation financially and we are calling you to get the payment tell us what is going on some of us *like me* will try and do everything possible to help customers out when they are in a bind...it happens and I understand that don't pick up and hang up don't tell us you are going to make your payment when you feel like it....TALK TO US we aren't paid on how many accounts we get...we are paid hourly don't have your children answer your phone you are showing them bad habits.
-if you are having a service issue and your account is past due get it up to date ASAP if you get it up to date you can take it in to get fixed but your account HAS TO BE UP TO DATE *read your contract it states that*
-all of the people I work with don't like confrontation but we get it a lot and we expect it but here is a little hint for you if you talk to us without getting frustrated and thinking we are like every other collector that is calling you for other bills you would be surprised how much we can help
This is just for those that need it...