Home Depot Complaint - Terrible Service - Door Installation
BAYSIDE, NEW YORK -- It has taken almost four months for Home Depot to install a simple front door. After the initial complaint to customer service in June we were finally able to place the order. Of course, Home Depot charged right away for service that has not yet been provided. It was totally impossible to get in touch with the contractor. Only last week we finally got in touch with the company and Monday, 9/8/08 was scheduled for the installation. But guess what, at 10:00AM the store calls us and informs us that the door is not available and the appointment has to be rescheduled after they find the door. Not only did I take a day off but also had to disarm the house alarm system, which is still disarmed because the security company will have to come back to reinstall the sensor at a cost.
I have tried to call Home Depot and even write to them but in VAIN.