AAA Complaint - Changing Auto Insurance Policy
RACINE, WISCONSIN -- First AAA will not allow you to determine what vehicle your teenage driver is covered on. Their underwriters determine that. It turns out to be the most expensive vehicle on the policy. The reasoning is just in case the teen drives the expensive vehicle they have to be covered on the vehicle. For us it resulted in a $1500 increase for each 6-month period.
It didn’t matter they had incorrect drivers listed for the vehicles being driven, unless I asked them to move my son to another vehicle, then it mattered.
Secondly, now my son is in the military and they will not take him off the policy until I have a document he is in the military or a document stating he has other insurance.
The customer service provided is simple; the agents recite AAA policy and repeat, “there is no one else to talk to because they will just tell me the same thing” and then repeat AAA policy. Any they get made because I was not accepting their answer.
Talk about having my wallet picked every month! I hate to think what it would be like making a claim?