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A Plus Vanlines Complaint - Horrible Customer Service And Moving

Review by KKRR on 2008-09-11
FLORIDA -- I would not recommend that ANYONE use this company for relocation. They under quote, can't speak English, don't contact you EVER (they were 6 hours later for arrival and 8 hours late with delivery and I had to call them, they never called me once to let me know). They treat all of your stuff like its crap and I had a bunch of broken furniture, glasses, boxes were crushed and ripped, there were leaves in some of my boxes/drawers...LEAVES! Their CS dept is bull crap. Its the same 1-2 girls that answer, they call you sweetie and they don't listen to you with complaints or requests, they cannot answer any of your questions, and then they lie and say things are being done. They never have any information regarding your delivery date. The drivers don't understand English and apparently you are responsible for giving directions to them. I am missing things. Shall I go on.

Don't even call them, its not worth it. I just lost more than 2000.00 on a disastrous move, that was careless and unprofessional.
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