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Sonic Cameras Complaint - Sonic Cameras Told Me "You Suck"

Review by relena on 2008-09-11
NEW YORK, NEW YORK -- This is my experience with Sonic Cameras. I placed an order for a camera, the representative contacted me and tried to up sell. I refused and next thing - my order was cancelled TWO days since the original date. I should mention that this item was meant to be my brother's wedding gift and when I contacted the Sonic Camera's customer service I literally was asked "is your brother going to die without the camera?" On my request to speak with a manager the phone guy introduced himself as the manager and told me that "I suck".

That is what I got for an attempt to bring my business into their company. I advise everyone not to have any business with Sonic Cameras unless you are looking for a headache and unprofessional, rude, aggressive treatment.
Comments:13 Replies - Latest reply on 2008-09-12
Posted by Anonymous on 2008-09-11:
I'd be willing to wager there's just a bit more to this story.
Posted by Slimjim on 2008-09-11:
These NY outfits are all the same. They low ball you with a price, then tell you it's some stripped down version that doesn't really exist and try and force upsells. THEY suck, in fact, and they know it. Their business plan is to simply sell whomever they can in their little boiler room office and care less about what those who didn't bite think. It's a shame NY's consumer protection agencies don't get involved and shut down these con artist boilerplates. Deceptive advertising, unfair business practices, bait and switch- there is a wealth of infractions they can build fines and C&D suits from.
Posted by Anonymous on 2008-09-11:
Slimm, spot on and best answer as always.
Posted by Slimjim on 2008-09-11:
Gracias
Posted by Anonymous on 2008-09-11:
On my request to speak with a manager the phone guy introduced himself as the manager and told me that "I suck".

Yea right!
Posted by Anonymous on 2008-09-11:
Posted by madconsumer on 2008-09-11:
try tigerdirect.com for your camera purchases. fast shipping.
Posted by ejack053824 on 2008-09-11:
Poster.....what is the true story here? People just don't come out of the blue and say "You Suck" without giving them a reason.
Posted by chris513 on 2008-09-11:
you know who sucks? enrique iglesias....talk about a guy who sucks...he really sucks. bad.
Posted by Anonymous on 2008-09-11:
Wayne Newton sucks.
Posted by chris513 on 2008-09-11:
Wayne Newton sucks...i saw him at a USO tour when I was in the middle east...oh, does he suck.
Posted by Slimjim on 2008-09-11:
You guys don't understand these places. The salesmen are very crude low lives. I guarantee the poster just resisted the bait and switch tactics a bit and got that responce out of the blue. Once the "room" smells the ship is sailing on closing a deal, they spend zero effort in saving it and I think most times they actually enjoy trying to pi$$ you off. All their inquires come from low ball advertising and they never rely on repeat business, referrals or word of mouth. They simply can't because of the way they conduct themselves.
Posted by Mrs. V on 2008-09-12:
Umm.. Slim is right on this one. My DH had tried to buy a item through this company quite awhile back. They called him and tried to 'upsell' him also.

He was polite and just kept saying that all he needed was the base item, not all the extras.

The CSR the told him, "Well F*** You then!" and hung up on him.

When he tried to call back to complain and to cancel the order, he was rudely told the order was already canceled and hung up on. Three times.

I contacted our CC and made sure that the charge wouldn't go through (yea for Credit Unions ^_^).

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