Hotwire Complaint - Hotwire-Not To Be Trusted!!!!
NEW JERSEY -- Location: NJ
I recently booked a hotel room for myself, my husband and our daughter on Hotwire. The low price guarantee was $189.00. When we received the name of our hotel(Clarion) I went online to see what it looked like and to see how much we saved by booking on Hotwire. The price listed for the hotel room we needed was $109.00.
I was quite surprised. I went back to Hotwire and to make a long story short, when I put in a claim for the lowest price guarantee I was denied a refund. Their explanation being that when I "booked" a room on the hotel's website to see the price they would be charging for that particular day, I only put in one guest instead of the three people that we were. They also said the hotel would charge for extra guests so $109.00 was not the true price. I then spoke with the management of the Clarion and was told that the charge for that particular room would be the same for one-to four people. I went back to Hotwire with that information and they still denied my claim. They offered me $25.00 Hotwire credit which I refused.
The company does not stand by their guarantee and I will never use them again. I am quite disappointed in their reasoning for rejecting my claim. It really does not hold water.
SHAME ON YOU HOTWIRE!