Palmvid.com Complaint - 700 foot range Transmitter/Receiver Kit
ONLINE -- My experience with this company has not been a good one. I ordered a 700 ft. range Transmitter/Receiver Kit for a camera system to be installed on an outside utility building that was only 200ft away. I was trying to get around running a cable because there was only a light pole between both buildings and I'm not into climbing light poles.
When I received the package I immediately realized just how cheap this product was. The transmitter looked kinda durable but the receiver was utter crap. I've seen toys made out of better material than this thing. I tested it out and it worked fine from about 10ft as I was just making sure it transmitted. Thinking 200ft out of 700ft should be no problem as it had plenty of distance not being used thus better signal quality.
Once I installed it, the video was very choppy and was loosing color. I tried changing the channel as that sometimes fixes these problems, but not in my case. I made sure it was aligned properly as it has arrows that shows which way it transmits and that was correct. After realizing this thing is utter crap I disconnected it and replaced it with a cable and everything worked fine.
Contacted Palmvid to tell them of my problems and they immediately tried to send me to tech support, which I didn't need to as I already had run the cable. They told me that I could not get a refund as that is not in their policy, they will exchange it or repair it but no refunds. I told them why would I want to exchange it for a exact duplicate of the crap that didn't work before and that if I knew there was no refunds I would not have ordered from them in the first place. They just would not work with me for anything and the guy was getting smart with me on the phone. He said he would let me exchange for the other model they had but it was $200.00 more. NO THANKS!
I am now out of $116.00 and very dissatisfied as if the product does not work as stated then that is lying on their part and they should work with me regardless. Just be careful if you order anything from them as if you order crap, then your stuck with it.